Terms of Service

Acceptance of Terms

By accessing, using, or registering for GroupSummari's services ("Services"), you agree to be bound by these Terms of Service ("Terms") and our Privacy Policy, which is incorporated herein by reference. These Terms constitute a legally binding agreement between you ("User," "you," or "your") and GroupSummari, Inc. ("GroupSummari," "we," "us," or "our").

If you do not agree to these Terms in their entirety, you must not access or use our Services. Your continued use of the Services following any modifications to these Terms constitutes acceptance of such modifications.

These Terms apply to all users of our Services, including individuals, teams, organizations, and enterprise customers. Additional terms may apply to specific features or enterprise agreements.

Description of Service

GroupSummari provides a comprehensive AI-powered platform that processes meeting recordings to generate intelligent summaries, extract actionable insights, and facilitate team collaboration. Our Services include:

• Audio and Video Transcription: High-accuracy speech-to-text conversion with advanced speaker separation and identification capabilities
• AI-Generated Meeting Summaries: Intelligent extraction of key discussion points, decisions, and outcomes from meeting content
• Action Item Extraction: Automated identification and assignment of tasks, commitments, and follow-up items
• Topic Clustering and Analysis: Intelligent grouping of related discussions and identification of conversation themes
• Sentiment and Intent Analysis: Advanced natural language processing to understand tone, urgency, and participant engagement
• Branded Recap Pages: Professional, shareable reports with customizable branding and formatting options
• Team Dashboard and Analytics: Collaborative workspace with meeting insights, trends, and productivity metrics
• Integration Capabilities: API access and third-party integrations with popular business tools and platforms
• Security and Compliance Features: Enterprise-grade data protection, access controls, and compliance reporting

User Accounts and Registration

To access our Services, you must create an account and provide accurate, complete, and current information. You are responsible for:

• Account Security: Maintaining the confidentiality of your account credentials, including passwords and API keys
• Account Activity: All activities that occur under your account, whether authorized by you or not
• Unauthorized Access: Immediately notifying us of any suspected unauthorized use of your account or security breaches
• Information Accuracy: Ensuring your account information remains current, accurate, and complete
• Team Management: For organizational accounts, properly managing team member access and permissions
• Compliance: Ensuring your use of the Services complies with your organization's policies and applicable laws

Acceptable Use Policy

You agree to use our Services only for lawful purposes and in accordance with these Terms. You may not:

• Illegal Content: Upload, process, or share content that violates any applicable laws, regulations, or third-party rights
• Consent Violations: Process recordings without obtaining proper consent from all participants as required by applicable laws
• System Interference: Attempt to reverse engineer, decompile, or compromise our systems, algorithms, or security measures
• Harmful Activities: Use our Services to harass, abuse, threaten, or harm others, or to engage in discriminatory practices
• Unauthorized Access: Share your account credentials with unauthorized parties or attempt to access other users' accounts
• Malicious Content: Upload malicious software, viruses, or other harmful code that could damage our systems or other users' data
• Service Abuse: Engage in activities that could overload, damage, or impair our Services or interfere with other users' access
• Data Mining: Use automated tools to extract data from our Services without explicit written permission
• Competitive Intelligence: Use our Services to develop competing products or services
• False Information: Provide false, misleading, or fraudulent information during registration or use of our Services

Content Ownership and Licensing

You retain full ownership of all content you upload to our platform, including meeting recordings, transcripts, and any derivative materials. By using our Services, you grant us the following limited rights:

• Processing License: A non-exclusive, worldwide license to process your content solely for the purpose of providing our Services
• Improvement Rights: Permission to use anonymized, aggregated data derived from your content to improve our AI algorithms and service quality
• Storage and Backup: The right to store and backup your data as outlined in our Privacy Policy and data retention practices
• Technical Operations: Rights necessary for technical operations, including data processing, system maintenance, and security monitoring
• Legal Compliance: Rights to access and process data as required for legal compliance, safety, and security purposes

You represent and warrant that you have all necessary rights, permissions, and authority to upload and process the content you submit to our Services, including proper consent from all meeting participants.

Payment Terms and Billing

Our Services are provided on a subscription basis with the following payment terms:

• Advance Payment: Subscription fees are charged in advance for each billing period (monthly or annually)
• Non-Refundable Fees: All fees are non-refundable unless otherwise stated in writing or required by applicable law
• Price Changes: We may modify pricing with at least 30 days' advance notice to existing subscribers
• Payment Failure: Failure to pay may result in service suspension or termination after appropriate notice
• Tax Responsibility: You are responsible for all applicable taxes, duties, and governmental charges
• Auto-Renewal: Subscriptions automatically renew unless cancelled before the renewal date
• Usage Overages: Additional charges may apply for usage exceeding plan limits
• Enterprise Terms: Custom pricing and payment terms may apply to enterprise agreements

Service Availability and Performance

While we strive to provide reliable, high-performance services, we cannot guarantee uninterrupted availability. Our service commitments include:

• Uptime Target: We target 99.9% uptime for our core services, measured monthly
• Scheduled Maintenance: Planned maintenance will be performed with advance notice when possible
• Emergency Maintenance: We may temporarily suspend services for security, safety, or technical reasons
• Feature Modifications: We may modify, update, or discontinue features with reasonable advance notice
• Performance Monitoring: We continuously monitor system performance and work to resolve issues promptly
• Service Credits: Enterprise customers may be eligible for service credits for significant outages as specified in their agreements

Intellectual Property Rights

GroupSummari and its licensors retain all rights, title, and interest in and to the Services, including:

• Software and Algorithms: All software, AI models, algorithms, and proprietary technology used to provide our Services
• Trademarks and Branding: GroupSummari trademarks, logos, service marks, and brand elements
• Documentation and Content: User guides, API documentation, training materials, and marketing content
• User Interface: The design, layout, and functionality of our platform and applications
• Improvements and Derivatives: Any enhancements, modifications, or derivative works of our technology
• Data and Analytics: Aggregated, anonymized insights and analytics derived from platform usage

Privacy and Data Protection

Your privacy is important to us. Our data handling practices are governed by our Privacy Policy, which includes:

• Data Minimization: We collect only the data necessary to provide our Services effectively
• Purpose Limitation: Personal data is used only for the purposes for which it was collected
• Security Measures: Implementation of appropriate technical and organizational security measures
• Data Subject Rights: Respect for your rights regarding access, correction, deletion, and portability of your data
• International Transfers: Appropriate safeguards for international data transfers when necessary
• Retention Limits: Data retention only for as long as necessary for legitimate business purposes

Limitation of Liability

To the maximum extent permitted by applicable law, GroupSummari's liability is limited as follows:

• Indirect Damages: We shall not be liable for indirect, incidental, special, consequential, or punitive damages
• Business Losses: No liability for loss of profits, revenue, business opportunities, data, or goodwill
• Damage Cap: Our total liability shall not exceed the amount paid by you for our Services in the 12 months preceding the claim
• Third-Party Issues: No liability for issues arising from third-party integrations, services, or content
• Force Majeure: No liability for delays or failures due to circumstances beyond our reasonable control
• User Content: No liability for the accuracy, legality, or appropriateness of user-uploaded content

Indemnification

You agree to indemnify, defend, and hold harmless GroupSummari, its officers, directors, employees, and agents from and against any claims, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising from:

• Your use of our Services in violation of these Terms
• Your violation of any applicable laws or regulations
• Content you upload or process through our Services
• Your violation of any third-party rights
• Any negligent or wrongful conduct by you or your authorized users

Termination

Either party may terminate this agreement under the following circumstances:

• User Termination: You may cancel your subscription at any time through your account settings
• Breach Termination: We may terminate your account immediately for material breach of these Terms
• Service Discontinuation: We may discontinue Services with reasonable advance notice
• Non-Payment: We may suspend or terminate accounts for non-payment after appropriate notice
• Legal Requirements: Either party may terminate if required by law or regulation
• Post-Termination: Upon termination, your access to the Services will cease, and data will be handled according to our retention policies

Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of North Carolina, United States, without regard to conflict of law principles. Any disputes arising from these Terms or your use of our Services shall be resolved through:

• Informal Resolution: Good faith negotiations between the parties for at least 30 days
• Binding Arbitration: If informal resolution fails, disputes shall be resolved through binding arbitration
• Arbitration Rules: Arbitration shall be conducted under the Commercial Arbitration Rules of the American Arbitration Association
• Location: Arbitration proceedings shall take place in Charlotte, North Carolina
• Exceptions: Either party may seek injunctive relief in court for intellectual property violations or confidentiality breaches

Changes to Terms

We may update these Terms from time to time to reflect changes in our Services, legal requirements, or business practices. We will notify you of material changes by:

• Email Notification: Sending notice to the email address associated with your account
• Platform Notifications: Displaying prominent notices within our Services
• Website Updates: Posting updated Terms on our website with clear change indicators
• Advance Notice: Providing at least 30 days' notice for material changes affecting your rights

Your continued use of our Services after the effective date of updated Terms constitutes acceptance of the changes. If you do not agree to the updated Terms, you must discontinue use of our Services.

Contact Information

For questions about these Terms of Service, legal matters, or to report violations, please contact us: